Need help with our Safe Care services? This page will help you get started.
Welcome to the EMED Safe Care client help page. This page provides you with all the information you need to book our secure transport services including:
To get started, please call our 24/7 booking line or use our online booking portal.
Bookings and enquiries
To book an appointment on online, please click the button below:
Our Safe Care division offers a caring, professional, cost-effective and 24/7 secure mental health transport service
Secure transfers between mental health and acute hospital settings.
Nationwide infrastructure to support out-of-area mental health placements.
Preferred partner to AMHPs and the Police with S135 and S136 MHA 1983.
Bedwatch and companion observation services in acute and secure settings.
Dedicated UK based control room for calls.
All journeys are backed by comprehensive risk assessment.
Safe, competent and caring crews, highly trained in de-escalation and restraint use.
Patient welfare is the utmost priority and they are treated with dignity and respect.
Below are some answers to the most common questions about the service
EMED Safe Care will be providing mental health secure transport services within Surrey and Borders Patnership Trust from 1st May 2024.
The new contract is due to run from 1st April 2024 to 31st May 2029 with an option to extend up to five years.
The commissioning organisation for this service is Surrey and Borders Partnership Trust. Please note that EMED Safe Care is the sole provider of secure mental health transport and no additional private ambulance provision should be used.
EMED Safe Care will provide the patient transport service. EMED Safe Care is a division of EMED Group, one of the UK’s leading health and social care transport providers. As a trusted partner to the NHS and Local Authorities across over 70 contracts, EMED Group delivers over 1.5 million patient journeys every year.
EMED Group has over 2,800 colleagues across the country and deploys a fleet of over 1,100 specialised vehicles. They also have a dedicated national healthcare call centre.
The service is delivered from the following base locations:
Addlestone
New Haw Day Centre,
Amis Avenue,
Addlestone, KT15 3ET
Guildford
Unit C, Burnt Common Distribution Centre,
London Road,
Guildford, GU23 7LN
These secure mental health transport services are operational 24/7, 365 days per year, 366 on a leap year.
You can make a booking for a patient either by calling the EMED Safe Care Transport Booking Office freephone on 0300 777 4477 or by using the online booking portal. Access to the portal is restricted to healthcare professionals who frequently need to book secure mental health transport.
If you need to create a user account for the booking portal, please submit an email to support@emedgroup.co.uk, including your name, email address, hospital name, job title, department/clinic, and line manager. Upon receipt of this information, your account will be created, and you will receive a welcome email containing your login details.
The new Safe Care secure mental health transport service provided by EMED, which is going live on the 1st of May 2024 covers Surrey and Borders Partnership Trust patients only. The arrangements for patients registered with a GP outside of SAPB have not changed, and bookings should continue to be made via the existing booking process of the respective providers.
If you would like more information about this service, you can call the EMED Safe Care Transport booking office freephone on 0300 777 4477 or use the contact form at the bottom of this page to get in touch.
Service information for your teams:
If you have any questions you can call the EMED Safe Care Transport booking office freephone on
0300 777 4477, use this contact form or email safecare@emedgroup.co.uk.