How we can help

Our patient transport service supports our NHS customers with non-emergency patient transport services (NEPTs) and high-dependency transport – the types of journeys that don’t fall under the remit of 999.

 

All Journey Types and Mobilities
Outpatient, Dedicated Discharge, Renal, HDU, Cardiology and Mental Health
Strong Clinical Leadership
Exceptionally strong clinical governance and quality leadership with real-time, self-service reporting
EMED Patient Care Services
Caring, Competent Crews
Qualified, competent and caring crews with all training delivered by our expert in-house teams
Patient Care Services
Industry-leading CQC performance
Of our 15 formal CQC inspections since 2018, over 80% of KLOEs were rated as good or above
Specialised Vehicles
Specialised vehicles to meet the needs of our patients
Self-delivered service
EMED Patient Care self-delivers over 95% of contracted services
Low Fleet Age
The average age of our fleet is 3.2 years
Low Staff Turnover
One of the lowest levels of staff turnover in the healthcare sector
National Coverage

EMED Patient Care is one of the largest providers of Non-Emergency Patient Transport Services (NEPTS) in the UK. Operating out of over 50 bases with more than 1,200 vehicles and 2,800 front-line staff nationwide, we provide an unparalleled breadth of coverage that ensures continuity, reliability and cost-effectiveness. We are also supported by a vastly experienced senior leadership team.

EMED Patient Care
In Safe Hands

We’ll always ensure the most appropriate level of medical care is provided to each patient and they remain safe and comfortable throughout their journey with us. Needs vary so we make sure that each of our crews have the right level of skills and training to meet the requirements of the patients we transfer. As a minimum, every crew colleague is trained in first aid and basic life support and is experienced in safe patient handling. Naturally, all of our colleagues have their backgrounds checked using the Disclosure and Barring Service.

EMED Patient Care Eligibility for Patient Transport Services
EMED Community Care
EMED Patient Care
EMED Patient Care

In a short mobilisation period EMED managed to introduce estate, vehicles and meet TUPE requirements all of which were completed. This translated into a seamless transition for patients accessing the service. Without the providers flexibility and support the local system would have been further challenged and impacted. EMED have continued to be flexible to meet the demands and challenges of Shropshire forging excellent working relationships with Commissioners

Contract Business Partner

By bringing their service to our region, they have also helped protect around 200 jobs while creating further employment opportunities in the patient transport sector. It’s important to have specialist providers like this who are progressive in supporting our NHS with the service they deliver.

MP in the West Midlands
Get in touch

If you have a question or simply want to find out more about our Patient Care division, please fill in the form to be contacted by one of our representatives, who will be happy to help.