EMED Patient Care offers a professional, high-quality Non-Emergency Patient Transport Service (NEPTS) across the UK, operating 24/7, 365 days a year from over 50 operational bases. This service is designed for individuals who need to travel to and from hospitals or medical appointments but need specialised support to do so.
We collaborate with numerous NHS Trusts, Integrated Care Boards and private healthcare providers to offer patient transport for ad-hoc journeys, contractual and framework agreements, as well as additional support during peak times. Our commitment is to provide seamless and reliable transport solutions tailored to our clients’ varying needs.
The team at EMED Patient Care is fully trained and highly experienced in-patient transport. We prioritise the patient’s needs, ensuring dignity, comfort, and confidentiality. We actively seek and act on patient feedback during booking and throughout the journey to continually enhance our service. Our goal is to provide a personal service that not only meets but exceeds patient expectations.
Non-Emergency Patient Transport Services (NEPTS) are specialised services provided by the NHS to transport patients to and from NHS healthcare settings, such as hospitals. This service is available free of charge to those who meet specific medical mobility needs, which may include travel by stretcher, wheelchair, or regular visits to renal dialysis centres. NEPTS is a vital component of the healthcare system, transporting millions of patients annually.
We consistently monitor our staff, training, and capabilities as a company and NHS provider to ensure the highest standards. Our rigorous governance protocols ensure that all our services are delivered with the greatest professionalism and care.
With extensive knowledge and experience, we continually review and analyse our processes to enhance our performance. Maintaining high standards and constantly seeking improvement ensures that our services remain reliable and efficient.
Our team members are fully trained and committed to understanding the needs of each patient, ensuring a smooth and dependable journey. Our High Dependency crews are extensively trained to provide consistent and reliable care in all situations, ensuring patient safety and comfort.
EMED Patient Care is registered and regulated by the Care Quality Commission (CQC), adhering to the same compliance protocols as NHS ambulance trusts.
Please complete our Contact Us form to enquire about our Non-Emergency Patient Transport Service. We are dedicated to providing exceptional patient transport services that prioritise safety, comfort and reliability, ensuring every journey is as smooth and stress-free as possible.
Our Non-Emergency Patient Transport (NEPTS) services are provided by EMED Patient Care.
EMED Patient Care is one of the UK’s leading healthcare transport providers and is a trusted partner to the NHS and Local Authorities through over 70 contracts across the country.
